Return & Refund Policy

We want you to love every step you take in your new slippers. If for any reason you’re not completely happy with your purchase, we offer a 60-day return policy so you can shop with complete confidence.

To qualify for a return, your item must be in new, flawless condition, with its original packaging and tags attached. Returns showing signs of wear, damage, or alteration may be refused. We recommend trying your slippers on indoors first to ensure they’re the perfect fit before fully committing to them.

If you’d like to initiate a return, please contact our customer support team by email with your order number and a short explanation of your reason for returning. We’ll reply with detailed instructions and the return address. Once your return is approved, please ship it back using the carrier of your choice.

Please note that a flat $7.99 return shipping fee will be deducted from your refund to cover the cost of return handling. We do this to keep our prices fair for all customers while maintaining high-quality service and free outbound shipping.

Once your returned item arrives and passes inspection, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

If your product arrives damaged, defective, or incorrect, please reach out to us within 7 days of receiving your order, including clear photos of the issue. We’ll happily replace the item or issue a full refund at no cost to you.

Please note that items marked as “final sale” are not eligible for return unless they arrive damaged or defective.

Your comfort and trust mean everything to us, and our goal is to make every return smooth, transparent, and fair.